We offer shipping to Malaysia and 19 different countries around the world!
Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 working days within Malaysia. For international shipping it may takes up to 14 working days for custom clarification.
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!
Paid orders made before 8am will be shipped out on the day itself. Orders made after that will be shipped the next day.
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to firstname.lastname@example.org .We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit (QAC Store Credit).
Q. I received an incorrect item
Do let us know immediately via email at email@example.com along with your order ID and we’ll get it sorted out for you.
Q. Which address should I ship my order to?
If you work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office to you or sent back to us.
Q. Are items in my cart reserved for me?
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.
Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
QurratulAin Couture offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
2. Online Payment Gateway
Via MOLPay (FPX / Bank Islam / Public Bank / Maybank2u / Hong Leong / CIMB Clicks / RHB / AMOnline / Esa Pay /7 Eleven)
Note: Your purchased products will not be delivered until we have this confirmation.
Procedures on how to pay using MOLPay:
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR, USD, SGD, BND and other countries listed on the website.
Q. An item is missing from my order
Oops! But not to worry! Send an email to email@example.com with your order ID and we’ll have it shipped out to you ASAP!
Registration and Online Account
Once registered, your status is changed to QAC VIP member. You are also entitled a member price as the QAC VIP member.
Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.
Click here to register by filling in your details and following the instructions.
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. How to change my account personal information and shipping address?
No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.
No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
We want to make sure you’re safe and secure when you’re shopping with us online. For MOLPay, the payment gateway page.
Frequently Asked Questions
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.
Some items are restockable. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.